The document updates for ASA-AMOffice© will be released at least monthly.

 If you didn't get any document updates for a longer time, you can check the following possibilities:

• Is your server connected to the internet?
• Do you reach the website www.asadatec.de on your server with the InternetExplorer?
• If not:
• Check if you have all actual Windows updates
• Check the actuality of your InternetExplorer
• Check the configuration of the ProxyServer, if you have one
• If everything of this doesn't help, please contact us

• Open the ASA-AMOffice© Servermanagement Tool on your server and check the following:
• Is the service running?
• If not, restart it
• Check your license key (third tab - License) - is there a note that your key is old or invalid
• Check if you've got a new license key from us and if you didn't acutalize it in the servermanagement tool
• Check if the key is correctly written - the best way is to copy and past it
• Are there any information about errors in the first tab "Status"?
• Check in the second tab (Server Settings), if the connection string completely fills the field?
• If you have to answer one of these questions with "No" please contact us, so we can have a look
• Check in the second tab (Server Settings), in which time the Server is allowed to install updates
• Please configure this range in ascending numbers like e.g. between 1 and 6 o'clock.
• NOT: between 23 and 6 o'clock

If this FAQ doesn't help, please contact us!